Confirmed Service Customer
August 19th 2023 I was treated horribly with attitude as if I don't want to be here at work by the service advisor. Almost told her if you don't like your job, find another one. I also had an appointment for 9:30am. I arrived at approximately 9:22am. My car didn't go in until 10:05am. I received my car only after asking at 11:00am how much longer I had to wait. Please note I checked on my car myself at 10:40am and 11:00am and my car was in the down position for 20 minutes with no one around it. A service person only showed up after I asked about it. My advisor also had to go look for that service person. This is the worst service experience ever. I have lost faith in their abilities. I ever canceled my truck service and had it performed elsewhere. All American Chevrolet of San Angelo don't have to worry any more about my vehicles. I guess this is how Lifetime oil change customers are treated. Good-bye and good riddance.
Robert B.
SAN ANGELO,
TX
Business Response
Hi there, I would like to get some more details about your experience with us. Please contact us at (325) 657-9097 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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